Capcom USA

  • Director, Data Science

    Location US-CA-San Francisco
  • OVERVIEW

     

    Job Title:

    Director, Data Science & Analytics

    Incumbent:

     

    Date started in position

     

    Reports to:

    COO

    Dept #

     

    Department Name:

     

    Date of last Position Review:

    February, 2019

    FLSA Classification:

    Exempt

     

     

     

    Position Summary  The Director, Data Science & Analytics will lead a cross functional team focused on integrating marketing measurement capabilities across consumer insights, business intelligence, analytics, and our media agency to develop a cohesive view of marketing effectiveness across traditional and digital media channels to enhance our view of customer-centric marketing across the ecosystem. This role will partner with internal business teams and manage external partners to help leadership make decisions on marketing strategy, campaign planning, effectiveness, and optimization.

     

    Supervision Exercised: Will directly manage two (2) Data Analysts. 

    RESPONSIBILITIES

    Essential Functions & Responsibilities:

    • In partnership with cross-functional stakeholders help build out our strategic roadmap for marketing effectiveness including measurement, scenario planning and attribution models combining online (Paid/Owned), offline, and console customer journeys.
    • Lead Media Mix Modeling and Multi Touch Attribution vendor partnerships; oversee project timelines, data inputs, data feeds and processes to maximize the return on the portfolio marketing investment.
    • Leverage marketing effectiveness outputs to inform annual strategic planning for marketing investment including product and portfolio level analysis. Recommends through statistical and data analysis optimal product performance, revenue streams and execution.
    • Partner with marketing leaders across Brand, Media, and owned Digital channels to create a comprehensive measurement framework for key franchises.
    • Collaborate with business intelligence team to maintain a marketing data warehouse by providing clear requirements and timely data validations.
    • Develop robust analytic processes to frame campaign expectations, inform decision-making, and recommend marketing strategies
    • Implement solutions to measure and optimize the impact of marketing activities on sales and user engagement
    • Manage a team of media and brand analysts supporting specific brands (games) and media channels (e.g. web) – lead ongoing projects, ad hoc analysis, and insight generation. Researches and recommends new methodologies for modeling and predicting end-user behavior.
    • Synthesize data from various sources to deliver actionable insights and codify learnings as best practices
    • Work closely with marketing teams and agencies to define key performance metrics, create and maintain reports and identify trends and opportunities across media, social and web activities
    • Support Group Manager of CRM and Paid Media Product & Analytics in the roll-out, adoption, and analysis of a closed loop measurement solution.
    • Oversee development of in-house media analytics capabilities to empower day-to-day decision making paid media optimization recommendations through detailed performance analysis, A/B testing and regular reporting cadence.
    • Manage media agency ensuring data quality and accuracy across our media analytics environment; key stakeholder in future ad tech platform decisions.
    • Responsible for integrated measurement initiatives with internal stakeholders, media agency and key media partners; ensuring data and insights are accurate and actionable. Develop channel specific learning agenda to improve paid media ROI across online and offline channels with focus on brand and media KPIs. Builds and enhances key internal and external contacts.
    • Work cross functionally with brand, creative, and media partners to ensure adoption and utilization of data taxonomy and tag management solutions for paid media.

    REQUIREMENTS

    Knowledge, Skills and Abilities

    Core Competencies:

    • Integrity & Ethics
    • Must be able to maintain absolute confidentiality regarding sensitive information
    • Ability to work across job levels and cultures
    • Customer Focus
    • Willing to meet internal and external customer expectations
    • Ability to negotiate with all parties to bring about win-win situations
    • Job Knowledge
    • Previous video game industry experience an advantage
    • Good working knowledge of Word, Excel and PowerPoint
    • Strong English and Japanese essential
    • Experience of translation in a business environment an advantage
    • Adaptability/Flexibility
    • To have a proactive ‘can do’ attitude
    • Dependability
    • Able to demonstrate the ability to show initiative in day to day responsibilities
    • Good time keeping
    • Compliance
    • Attention to detail and process

     

    Job Specific Competencies:

    • Results focus
    • Ability to take ownership for tasks and to report back on progress
    • Teamwork
    • Ability to work with others across all levels and divisions of the organization to achieve company goals
    • Ability to influence effectively through effective negotiation and diplomacy skills
    • Communication
    • Able to demonstrate excellent oral and written communication skills in both Japanese and English
    • Able to communicate across all levels of the organization
    • Able to present ideas clearly
    • Organizational Skills
    • Able to remain focused and prioritize tasks under pressure
    • Able to manage workload and to delegate as appropriate
    • Productivity
    • Self-motivated with a professional work ethic

     Minimum Requirements

    Education and Experience

    • Typically has 10 or more years of experience with 5 or more years of management experience.
    • Typically requires a Master’s Degree or Ph.D.
    • Any combination of education and experience which provides the applicant with the desired skills, knowledge, and ability required to perform the job.
    • Experience in the video games industry a plus.

    Licenses, Certificates and Other

     

    Physical Demands 

    This position requires maintaining a seated position and typing for long periods of time.

     

    Working Environments 

    Work is generally performed in an office environment and the noise level is usually moderate. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

     

    Additional Information

    This job description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and changed from time to time based upon matters such as, but not limited to, variations in shift schedules, work demands, seasons, service levels and management’s decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification.

     

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