TITLE: Customer Service Rep. DATE: Nov 2018
REPORTS TO: Associate Manager, Social Media & Community
Responsible for all aspects of Customer Support, including but not limited to: responding to customer inquiries; managing the Customer Service knowledge base (database); reviewing, verifying and escalating Consumer Reports of issues with titles and releases; evaluating and compiling reports summarizing customer feedback; collaborating with Capcom global and first-party support teams; assisting various other departments (marketing, community, digital product, submissions, etc.) as needed.
Knowledge of video games required and must be proficient with PC/console/mobile video games, issues unique to online gameplay including moderation and GM responsibilities, and installation/ other technical issues.