Capcom USA

QA Lead

Location US-CA-San Francisco


Job Title: QA Lead & Evaluation Tester - CUSAQA Lead & Evaluation Tester - CUSA


Position Summary: Assist QA Manager on assigned projects, and performs Game Quality Evaluations and Studies of titles in Development. Along with the QA Manager, helps guide a team (external & internal) in executing test plans on pre-release versions of software to detect and record product defects.  In addition, they will perform regular Qualitative Evaluations on all games in development and game content.


Specific Duties:

  • Liaison with game developers, outsourced QA testers, in-house testers, and drive testing process with all parties.
  • Performs evaluations of titles in development, generating feedback on user experience, and critically analyzing the titles against certain sets of criteria and Quality Thresholds.
  • Collect and analyze test data for titles in the QA process.
  • Utilize bug database to identify and organize analysis of issues for games.
  • Assists the QA Manager in management of the test team, as well as with Test Plan Creation.
  • Performs high-level, critical game testing.
  • To perform additional duties where required


Education/Experience/specific skills & knowledge needed for position:

  • College degree preferred.
  • At least 3 years QA testing experience
  • At least 1 year in a QA lead tester role on a published title.
  • Firm understanding of game industry QA testing and analysis.
  • Experience in functionality, compatibility, and compliance/certification testing.
  • Experience in play balance issue identification.
  • Experience with all modern game consoles and portable handheld game systems.
  • Excellent communication skills, ability to express game issues.       
  • Bilingual Japanese-English abilities are preferred but not required.

Core Competencies


  • Integrity & Ethics
  • Must be able to maintain absolute confidentiality regarding sensitive information
  • Ability to work across job levels and cultures
  • Customer Focus
  • Willing to meet internal and external customer expectations
  • Ability to negotiate with all parties to bring about win-win situations
  • Job Knowledge
  • Working knowledge of 1st Party tools
  • Working knowledge of QA Database Programs, proficiency in JIRA is highly desirable
  • Working knowledge of QA Debugging Tools
  • Working knowledge of MS Windows and other operating Systems
  • Good working knowledge of Word, Excel and PowerPoint
  • Adaptability/Flexibility
  • Able to respond quickly to change
  • Able to take on new roles and challenges when required
  • Dependability
  • Proactive and can-do approach
  • Compliance
  • Attention to detail and process


Job Specific Competencies:


  • Game Knowledge
  • Maintains knowledge of current Retail Releases.
  • Maintains knowledge of CAPCOM games and Quality Standards.
  • Communication
  • Excellent, professional verbal and written skills
  • Ability to produce concise, accurate reports regarding testing results
  • Teamwork
  • Ability to work with others across all levels and divisions of the organization to achieve company goals
  • Organizational Skills
  • Able to proactively plan, prioritize, and manage a challenging workload
  • Able to work with teams in multiple locations and different time zones
  • Productivity
  • Able to track, measure and reflect achievements
  • Evaluative & Analytical Thinking
  • Able to think critically about game design and user experiences.
  • Able to effectively communicate these ideas through written documentation.
  • Results Focused
  • Ability to take ownership for tasks and to report back on progress


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