Capcom USA

Sr. Sales Administration Manager

US-CA-San Francisco

OVERVIEW

Job Title: Sr. Sales Administration Manager

Department Name: Sales Administration

FLSA Classification: Exempt 

Date of last Position Review: November, 2017

 

Position Summary Manage the Sales Support function to achieve Sales revenue goals and Capcom company objectives. Partner with external logistics providers and Capcom G&A groups to define and implement timely and cost efficient work processes.  Lead, influence, coach, and develop individual team members. Manage pilot programs, developing territories, and special projects. Provide order-related services to Retailers and Distributors. The position reports to the National Sales Director.

 

Supervision Exercised

Directly supervises Sales Support Representatives.

RESPONSIBILITIES

III. Essential Functions & Responsibilities

  • Manage the Sales Support function to achieve Sales revenue goals and Capcom company objectives.
  • Partner with external logistics providers and Capcom groups to define and implement timely and cost efficient work processes.
  • Lead, influence, coach, and develop individual team members.
  • Manage pilot programs, developing territories, and special projects.
  • Provide order-related services to Retailers and Distributors.
  • The position reports to the Senior National Sales Director

 

Major Duties:

  • Perform department management and staff development including establishing objectives, measuring performance, coaching, and training.
  • Define, manage, and personally perform, order-through-invoice processes. This includes, but is not limited to, UPC assignment, order and return processing, price file maintenance, price and discount calculation, inventory balancing, placing build orders, communicating delivery dates, allocating inventory, resolving credit holds, and ensuring on-time delivery.  
  • Manage the partnership with Technicolor to achieve current delivery metrics, trouble shoot customer issues, assist with return reconciliation, identify improvement opportunities, define shipping schedules, and implement process changes.
  • Work collaboratively with Retail Sales Analyst to obtain and organize field sales data.
  • Coordinate department’s work with other Capcom departments to enhance customer relationships and implement effective cross-functional processes.
  • Ensure compliance through order-related SAP and EDI maintenance and upgrades

Knowledge, Skills and Abilities

  • Demonstrate a high degree of autonomy. Ability to apply independent judgment to resolve problems
  • Excellent verbal and written communication skills
  • Demonstrated ability work effectively with other departments.
  • Familiarity with physical goods distribution processes.
  • SAP or Oracle literate and familiar with EDI.
  • Proficient in MS Office applications

REQUIREMENTS

Minimum Requirements

Education and Experience

  • BA/BS degree in Business or equivalent work experience.
  • A minimum of seven to ten years experience in sales support or sales administration in consumer packaged goods industry.
  • Previous experience in managing or directly supervising a customer support staff.

Licenses, Certificates and Other

None

Physical Demands (Performance of the essential duties of this position includes the following physical demands and/or working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Computer keyboard, mouse, and monitor usage comprises approximately 80% of job duties.
  • Job duties frequently require speaking in front of groups.
  • The employee is occasionally required to prepare presentations.
  • Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to travel is required.

Working Environments (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

Work is generally performed in an office environment and the noise level is usually moderate. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

 

Additional Information

This job description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and changed from time to time based upon matters such as, but not limited to, variations in shift schedules, work demands, seasons, service levels and management’s decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification.

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